Ripping us off, one costomer at a time!
Tuesday, October 07, 2008
Westar of Kansas – Bad service, but you pay for their mistakes
It was another fine day, this week as Monday came along with the pouring rain and I had to navigate the old junckard, first to my doctor, then home again. Then the radiator broke, leaving my car dead on the road. When I finally made it to my home, drenched from walking in the rain, SURPRISE, Westar Energy of Kansas, had snuck in, left a small notice and shut off our electricity. It turns out my wife had paid them just a month before and their automaton clerk had made a mistake. After arguing with them - after finally figuring out how to maneuver their complicated phone system - they agreed to turn on our electricity. But not right away, instead they will turn it on at THEIR convenience. So we sit in the dark, after making sure they got paid (don’t forget their “fee” for flipping on a switch) they still haven’t gotten around to turning on our electricity. Maybe tomorrow, if they decide they can afford the time. As for us costumers, they’re a monopoly. They act like one. They do what they want and fuck the customer.